MRI Software incident
PMX Reporting - Triton - NA - Reported Incident - Investigation Underway
MRI Software experienced a minor incident on October 5, 2026 affecting PMX X.7 Americas - Triton, lasting 22h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 08:50 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- resolved Oct 06, 2026, 07:50 PM UTC
Dear MRI Client, Normal service has now been restored for PMX Reporting. The issue was fully resolved on 06 October 2026 at 08:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software