Engage Pay - Reported Incident - Resolved

Update timeline

1. investigating Oct 02, 2026, 03:34 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 02 October 2026 at 13:22 UTC affecting Engage Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Oct 02, 2026, 05:20 PM UTC

   Dear MRI Client, We understand the current Engage Pay disruption may be affecting your operations. Our teams have traced the issue to the service from a third-party providers and are working closely with them to restore full service as quickly as possible. We will share updates as we make progress. Thank you for your patience. Regards, MRI Software

3. monitoring Oct 02, 2026, 08:36 PM UTC

   Dear MRI Client, A fix was applied by the third-party provider on02 October 2026 at 19:30 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product. We will share updates as we receive them. Regards, MRI Software

4. resolved Oct 05, 2026, 07:54 PM UTC

   Dear MRI Client, Normal service has now been restored for Engage Pay. The issue was fully resolved on 02 October 2026 at 20:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software