MRI Software incident
Report Gateway - NA - Reported Incident - Resolved
MRI Software experienced a minor incident on October 13, 2026 affecting Report Gateway - North America, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 09:55 PM UTC
Dear MRI Client, We have received reports of an issue beginning on 17 September 2026 at 16:51 UTC that may impact Report Gateway Processing. Some users may experience delays with report delivery. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- monitoring Oct 16, 2026, 08:00 PM UTC
Dear MRI Client, A fix was applied on 16 October 2026 at 14:12 UTC to address the issue impacting Report Gateway Processing, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
- resolved Oct 20, 2026, 05:36 PM UTC
Dear MRI Client, Normal service has now been restored for Report Gateway Processing. The issue was fully resolved on 20 October 2026 at 17:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software