MRI Software incident
Education – Attendance Collection Tool - Status Update
Resolved after 4 days 23 hours, affecting Education – Attendance Collection Tool, on September 17, 2026.
Dear MRI Client, Normal service has now been restored for Education – Attendance Collection Tool. The issue was fully resolved on 22-Sep-2026 at 15:17 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
Affected components
Update timeline
- investigating Sep 17, 2026, 05:07 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 17-Sep-2026 at 16:00 UTC affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- investigating Sep 17, 2026, 11:18 PM UTC
Dear MRI Client, We are continuing to investigate this issue. Regards, MRI Software
- investigating Sep 18, 2026, 05:46 AM UTC
Dear MRI Client, We are aware of a potential issue affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Sep 18, 2026, 09:56 AM UTC
Dear MRI Client, We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Sep 18, 2026, 10:04 AM UTC
Dear MRI Client, We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Sep 18, 2026, 03:57 PM UTC
Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Sep 19, 2026, 01:40 AM UTC
Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Sep 19, 2026, 10:46 AM UTC
Dear MRI Client, We are currently addressing the issue impacting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- resolved Sep 22, 2026, 04:23 PM UTC
Dear MRI Client, Normal service has now been restored for Education – Attendance Collection Tool. The issue was fully resolved on 22-Sep-2026 at 15:17 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
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