MRI Software incident
Contract Intelligence- NA - Unavailability - Resolved
Resolved after 2 hours 21 minutes, affecting Contract Intelligence - North America, on July 2, 2026.
Dear MRI Client, Normal service has now been restored for Contract Intelligence- NA. The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
Affected components
Update timeline
- investigating Jul 02, 2026, 02:47 PM UTC
Dear MRI Client, We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available. Regards, MRI Software
- identified Jul 02, 2026, 03:21 PM UTC
Dear MRI Client, We have identified the source of the issue affecting Contract Intelligence- NA. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- resolved Jul 02, 2026, 05:09 PM UTC
Dear MRI Client, Normal service has now been restored for Contract Intelligence- NA. The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
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