Moveworks incident

Permissions ingestion failing for Unily

Resolved after 50 days 5 hours, affecting Enterprise Search and Connectors, on June 23, 2026.

identified Jun 23, 2026, 05:52 PM UTC

Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.

Started
Jun 23, 2026, 09:15 AM UTC
Resolved
Aug 12, 2026, 02:38 PM UTC
Duration
50d 5h
Detected by Pingoru
Jun 23, 2026, 09:15 AM UTC

Affected components

Enterprise SearchConnectors

Update timeline

  1. identified Jun 23, 2026, 09:15 AM UTC

    Permissions ingestion has been failing for Unily connectors. This is due to Unily deprecating their Permissions API, we are working with them to find a way forward. We will keep you posted on the progress. Until then, the newly added or updated permissions won't be ingested. We sincerely apologise for the inconvenience caused.

  2. identified Jun 23, 2026, 05:52 PM UTC

    Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.

  3. resolved Aug 12, 2026, 02:38 PM UTC

    This incident has been resolved.

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