Resolved after 23 hours 36 minutes, affecting Enterprise Search, on June 22, 2026.
The fix has been rolled out for all impacted customers and this incident has been resolved.
Affected components
Update timeline
- identified Jun 22, 2026, 05:15 PM UTC
We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.
- monitoring Jun 22, 2026, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 23, 2026, 09:49 AM UTC
The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.
- resolved Jun 23, 2026, 04:51 PM UTC
The fix has been rolled out for all impacted customers and this incident has been resolved.
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