Moveworks incident
Jira ITSM – Intermittent Update and Resolution Failures
Resolved after 7 hours 33 minutes, affecting Concierge, on June 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Jun 18, 2026, 12:57 PM UTC
We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.
- identified Jun 18, 2026, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 18, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 08:31 PM UTC
This incident has been resolved.
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