Moveworks incident

AI Assistant Answers Degradation

Resolved after 1 hour 51 minutes, affecting Enterprise Search, on June 5, 2026.

monitoring Jun 05, 2026, 02:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 05, 2026, 01:08 PM UTC
Resolved
Jun 05, 2026, 02:59 PM UTC
Duration
1h 51m
Detected by Pingoru
Jun 05, 2026, 01:08 PM UTC

Affected components

Enterprise Search

Update timeline

  1. investigating Jun 05, 2026, 01:08 PM UTC

    We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.

  2. identified Jun 05, 2026, 01:32 PM UTC

    We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.

  3. monitoring Jun 05, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 02:59 PM UTC

    This incident has been resolved.

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