Moveworks incident

Knowledge Ingestion Delays

Resolved after 2 hours 47 minutes, affecting Enterprise Search, on September 17, 2026.

monitoring Sep 17, 2026, 09:46 PM UTC

A fix has been deployed and we are currently monitoring the results.

Started
Sep 17, 2026, 08:15 PM UTC
Resolved
Sep 17, 2026, 11:03 PM UTC
Duration
2h 47m
Detected by Pingoru
Sep 17, 2026, 08:15 PM UTC

Affected components

Enterprise Search

Update timeline

  1. investigating Sep 17, 2026, 08:15 PM UTC

    We are investigating an issue preventing scheduled knowledge ingestion jobs from running in the US region. As a result, the latest content may be delayed in being ingested. We apologize for the inconvenience. The Assistant remains available and functional. Other regions are unaffected.

  2. monitoring Sep 17, 2026, 09:46 PM UTC

    A fix has been deployed and we are currently monitoring the results.

  3. resolved Sep 17, 2026, 11:03 PM UTC

    This incident has been resolved.

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