Resolved after 1 day 2 hours, affecting Mandate creation and Account debit and 1 more, on October 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 29, 2026, 03:10 PM UTC
We are currently experiencing a downtime with the mandate creation service from our provider. This means that you may encounter an error when attempting to create a mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with our provider to resolve this and will provide an update as soon as the service is restored.
- investigating Oct 29, 2026, 03:55 PM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Oct 29, 2026, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2026, 05:57 PM UTC
This incident has been resolved.
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