Mono incident
Degraded Performance: Mono Connect, DirectPay, and Direct Debit
Major Vendor's status page →
Resolved after 8 days 2 hours, affecting Account Linking and Mandate creation and 1 more, on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Account LinkingMandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDirectPayDebit ReadinessDisburse
Update timeline
- investigating Oct 22, 2026, 03:36 PM UTC
We are currently investigating errors affecting our Mono Connect, DirectPay, and Direct Debit endpoints. Our team is actively looking into the issue and working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.
- monitoring Oct 23, 2026, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2026, 05:57 PM UTC
This incident has been resolved.
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