Mercari incident
Delays in Customer Support Response Due to High Volume
Resolved after 2 days 23 hours, affecting Customer Service, on August 14, 2026.
Delays in Customer Support Response Due to High Volume Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
Affected components
Update timeline
- identified Aug 14, 2026, 05:59 PM UTC
Delays in Customer Support Response Due to High Volume Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
- resolved Aug 17, 2026, 05:08 PM UTC
This incident has been resolved.
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