Mercari incident
Delays in Customer Support Response Due to High Volume
Resolved after 2 hours 20 minutes, affecting Customer Service, on August 14, 2026.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
Affected components
Update timeline
- monitoring Aug 14, 2026, 12:47 AM UTC
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
- resolved Aug 14, 2026, 03:07 AM UTC
This incident has been resolved.
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