Mercari incident

Delays with Order Delivery Statuses & Ratings

Resolved after 22 hours 46 minutes, affecting Shipping and Rating, on July 29, 2026.

investigating Jul 29, 2026, 05:22 PM UTC

We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.

Started
Jul 29, 2026, 05:22 PM UTC
Resolved
Jul 30, 2026, 04:08 PM UTC
Duration
22h 46m
Detected by Pingoru
Jul 29, 2026, 05:22 PM UTC

Affected components

ShippingRating

Update timeline

  1. investigating Jul 29, 2026, 05:22 PM UTC

    We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.

  2. resolved Jul 30, 2026, 04:08 PM UTC

    This incident has been resolved.

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