Resolved after 21 hours 20 minutes, affecting Payouts, on May 21, 2025.
Our payment partner has identified the issue and applied a fix. We’re now running internal tests to confirm Instant Payouts are working before reopening the feature to our customers.
Affected components
Payouts
Update timeline
- investigating May 21, 2025, 06:12 PM UTC
Instant Payouts are currently paused due to an unexpected issue. Our team is investigating the cause.
- identified May 21, 2025, 07:45 PM UTC
Our payment partner has identified the issue and applied a fix. We’re now running internal tests to confirm Instant Payouts are working before reopening the feature to our customers.
- resolved May 22, 2025, 03:33 PM UTC
This incident has been resolved.
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