Mercari incident
Some users not receiving emails and SMS messages from Mercari
Major Vendor's status page →
Resolved after 21 days 18 hours, affecting Mobile Apps and Web site, on November 3, 2025.
The issue has been identified.
Affected components
Mobile AppsWeb site
Update timeline
- investigating Nov 03, 2025, 09:59 PM UTC
We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.
- identified Nov 10, 2025, 09:21 PM UTC
The issue has been identified.
- resolved Nov 25, 2025, 04:47 PM UTC
This incident has been resolved.
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