Lightspeed incident
Intermittent Issues Viewing Customer Details in Sell Screen
Resolved after 1 hour 13 minutes, affecting Retail POS, on July 27, 2026.
We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
Affected components
Update timeline
- monitoring Jul 27, 2026, 05:08 PM UTC
We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
- resolved Jul 27, 2026, 06:21 PM UTC
This incident has been resolved.
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