Lightspeed incident

Investigating: Australian Phone Line Issues

Resolved after 24 minutes, affecting Phone Support, on May 20, 2026.

resolved May 20, 2026, 03:15 AM UTC

Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!

Started
May 20, 2026, 02:51 AM UTC
Resolved
May 20, 2026, 03:15 AM UTC
Duration
24m
Detected by Pingoru
May 20, 2026, 02:51 AM UTC

Affected components

Phone Support

Update timeline

  1. investigating May 20, 2026, 02:51 AM UTC

    Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!

  2. monitoring May 20, 2026, 02:58 AM UTC

    Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!

  3. resolved May 20, 2026, 03:15 AM UTC

    Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!

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