Lightspeed incident

Lightspeed Retail (R-Series)

Major Vendor's status page →

Resolved after 31 minutes, affecting Retail POS and Retail API, on May 4, 2026.

monitoring May 04, 2026, 02:33 PM UTC

We have implemented a fix and will continue to monitor the situation.

Started
May 04, 2026, 02:26 PM UTC
Resolved
May 04, 2026, 02:58 PM UTC
Duration
31m
Detected by Pingoru
May 04, 2026, 02:26 PM UTC

Affected components

Retail POSRetail API

Update timeline

  1. investigating May 04, 2026, 02:26 PM UTC

    We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

  2. identified May 04, 2026, 02:28 PM UTC

    We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.

  3. monitoring May 04, 2026, 02:33 PM UTC

    We have implemented a fix and will continue to monitor the situation.

  4. resolved May 04, 2026, 02:58 PM UTC

    This incident has been resolved.

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