Lightspeed incident
Lightspeed Retail (X-Series) - Error processing refunds from the register
Minor Vendor's status page →
Resolved after 1 day 1 hour, affecting Payments and Retail POS, on December 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
PaymentsRetail POS
Update timeline
- identified Dec 08, 2025, 09:05 PM UTC
We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers. We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.
- monitoring Dec 09, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 10:48 PM UTC
This incident has been resolved
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