Resolved after 1 hour 15 minutes, affecting BackOffice, on January 17, 2026.
The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
Affected components
Update timeline
- identified Jan 17, 2026, 07:58 PM UTC
We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.
- monitoring Jan 17, 2026, 09:05 PM UTC
The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
- resolved Jan 17, 2026, 09:13 PM UTC
This incident has been resolved.
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