Lightspeed incident
Issues with UI on web selling screen that may be impacting workflows
Resolved after 7 hours 9 minutes, affecting Retail POS, on January 20, 2026.
This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.
Affected components
Update timeline
- identified Jan 20, 2026, 12:26 AM UTC
We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption. We are currently working on fixing this.
- monitoring Jan 20, 2026, 01:53 AM UTC
We have fixed the issue. Workflows such as Marsello redemption and viewing customers on a sale should be reslved now
- resolved Jan 20, 2026, 07:36 AM UTC
This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.
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