Lightspeed Restaurant (O-Series) - Service Disruption

Update timeline

1. investigating Jan 29, 2026, 10:06 PM UTC

   Our engineers are currently investigating an issue for some customers where today’s sales may not appear in Sales Reports within Back Office / Insights. We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.

2. identified Jan 29, 2026, 10:28 PM UTC

   We have identified the cause of the issue, and a dedicated team of engineers is actively working on a solution. At this time, transactions remain intact and continue to be visible in the Sales Feed and POS History. We’ll provide another update as soon as more information becomes available or once the fix is in progress.

3. monitoring Jan 29, 2026, 10:35 PM UTC

   A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved.

4. resolved Jan 29, 2026, 10:58 PM UTC

   The issue has been resolved, and sales data is now appearing correctly. Thanks for your patience.