Lightspeed incident
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Minor Vendor's status page →
Resolved after 12 hours 34 minutes, affecting POS and Produce, on March 16, 2026.
A fix has been deployed and we are monitoring results
Affected components
POSProduce
Update timeline
- investigating Mar 16, 2026, 08:09 PM UTC
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected. Our team have found the cause for this error message and are currently working on a fix.
- monitoring Mar 16, 2026, 08:26 PM UTC
A fix has been deployed and we are monitoring results
- resolved Mar 17, 2026, 08:43 AM UTC
This incident has been resolved.
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