Lightspeed incident
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Resolved after 5 days 19 hours, affecting Retail POS, on April 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 02, 2026, 01:40 PM UTC
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
- investigating Apr 02, 2026, 02:39 PM UTC
We are continuing to investigate the issue.
- identified Apr 02, 2026, 03:19 PM UTC
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
- monitoring Apr 02, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:29 AM UTC
This incident has been resolved.
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