Resolved after 18 hours 18 minutes, affecting Krystal Website, Billing & Identity, on February 4, 2026.
Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself. During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Feb 04, 2026, 05:35 PM UTC
We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue.
- investigating Feb 04, 2026, 06:15 PM UTC
We apologise for any inconvenience caused. Our team is continuing to work on a resolution.
- monitoring Feb 04, 2026, 07:04 PM UTC
Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself. During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring.
- resolved Feb 05, 2026, 11:54 AM UTC
We can confirm this is looking good and we're marking this as resolved.
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