Krystal incident

Codebase access issues

Resolved after 4 days 4 hours, affecting Codebase, on October 2, 2026.

resolved Oct 06, 2026, 11:22 AM UTC

We're happy following a few edge-case fixes over the last few days, that the service is all working well since the migration. If any customers to experience issues they can reach out to us via [email protected], and we would like to thank everyone for their patience during the changes.

Started
Oct 02, 2026, 06:37 AM UTC
Resolved
Oct 06, 2026, 11:22 AM UTC
Duration
4d 4h
Detected by Pingoru
Oct 02, 2026, 06:37 AM UTC

Affected components

Codebase

Update timeline

  1. investigating Oct 02, 2026, 06:37 AM UTC

    We're aware of, and are investigating an issue affecting access to the Codebase platform. We'll provide further updates shortly.

  2. identified Oct 02, 2026, 07:08 AM UTC

    We're in the process of implementing a permanent fix for the issue, but the problem is recovering.

  3. monitoring Oct 02, 2026, 08:32 AM UTC

    The main issues accessing the Codebase service this morning are now fully resolved, we will continue to monitor throughout the day for any further edge-cases that have arisen from last night's maintenance. Please accept our apologies for any inconvenience that this has caused.

  4. monitoring Oct 02, 2026, 01:58 PM UTC

    We're happy that the bulk of the edge-case issues that surfaced since last night are now all resolved. We will continue to monitor closely over the coming days and will roll out any fixes as necessary, but we would like to thank you for your patience whilst we completed the work.

  5. resolved Oct 06, 2026, 11:22 AM UTC

    We're happy following a few edge-case fixes over the last few days, that the service is all working well since the migration. If any customers to experience issues they can reach out to us via [email protected], and we would like to thank everyone for their patience during the changes.

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