Resolved after 23 hours 51 minutes, affecting Krystal Website, Billing & Identity, on October 20, 2026.
We're now seeing payments complete and will continue to monitor closely.
Affected components
Krystal Website, Billing & Identity
Update timeline
- investigating Oct 20, 2026, 08:18 AM UTC
An issue being experienced by our third-party payment provider is currently affecting payments for accounts and causing them to fail. We are awaiting a resolution and will update again as soon as we have further information.
- monitoring Oct 20, 2026, 03:34 PM UTC
We're now seeing payments complete and will continue to monitor closely.
- resolved Oct 21, 2026, 08:10 AM UTC
All systems with our payment provider are operational
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