Knock App incident

Workflow processing and message delivery errors

Resolved after 12 minutes, affecting Notification delivery and Webhook delivery, on July 16, 2026.

monitoring Jul 16, 2026, 03:40 PM UTC

Workflow processing and message delivery is operational again. We are continuing to monitor closely.

Started
Jul 16, 2026, 03:32 PM UTC
Resolved
Jul 16, 2026, 03:45 PM UTC
Duration
12m
Detected by Pingoru
Jul 16, 2026, 03:32 PM UTC

Affected components

Notification deliveryWebhook delivery

Update timeline

  1. investigating Jul 16, 2026, 03:32 PM UTC

    We're currently investigating errors processing notification workflows and sending messages for some customers.

  2. identified Jul 16, 2026, 03:35 PM UTC

    We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely.

  3. monitoring Jul 16, 2026, 03:40 PM UTC

    Workflow processing and message delivery is operational again. We are continuing to monitor closely.

  4. resolved Jul 16, 2026, 03:45 PM UTC

    This incident has now been resolved and the service is now fully operational.

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