ID.me incident

Service Outage

Critical Vendor's status page →

Resolved after 4 hours 46 minutes, affecting Login Services and NIST 800-63-3 Policies and 1 more, on December 5, 2025.

monitoring Dec 05, 2025, 09:28 AM UTC

A fix has been implemented and we are monitoring the results.

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Started
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 01:58 PM UTC
Duration
4h 46m
Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop

Update timeline

  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.

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