Resolved after 1 hour 3 minutes, affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more, on September 21, 2026.
This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.
Affected components
NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Update timeline
- investigating Sep 21, 2026, 04:11 PM UTC
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
- identified Sep 21, 2026, 04:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 21, 2026, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 04:29 PM UTC
This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.
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