Iconik Outage History
Iconik is up right nowPingoru has recorded 40 incidents for Iconik: 9 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Minor September 22, 2026 Login to GCP US was temporarily unavailable – iconik GCP US Data Center
Started Sep 22, 2026, 12:22 PM UTC· resolved Sep 22, 2026, 12:22 PM UTC
- resolved Sep 22, 2026, 12:22 PM UTC
The GCP US system experienced a temporary issue with logins (Already logged in users was not affected) between 12:00pm UTC and 12:17pm UTC This was due to an earlier configuration error, which came in to effect at that time.
Minor September 1, 2026 Elasticsearch indexing on AWS US was not working properly between Sep 1 9pm UTC and midnight UTC on Sep 2 10h 45m iconik AWS US Data Center
Started Sep 01, 2026, 11:00 PM UTC· resolved Sep 02, 2026, 09:45 AM UTC
- investigating Sep 01, 2026, 11:00 PM UTC
Indexing on AWS US was not operational due to database issues. The issue was fixed around midnight UTC on Sep 2
- resolved Sep 02, 2026, 09:45 AM UTC
Issue was fixed around midnight UTC
Minor August 17, 2026 Transcription Outage 9h 52m
Started Aug 17, 2026, 08:49 PM UTC· resolved Aug 18, 2026, 06:41 AM UTC
- investigating Aug 17, 2026, 08:49 PM UTC
We're currently investigating an issue affecting our transcription service for all users. During this time, transcription jobs may complete with a "Finished with warning" status, and the transcription itself will not appear on the asset. We'll post an update once this is resolved
- resolved Aug 18, 2026, 06:41 AM UTC
Transcription services are operational again.
Minor July 20, 2026 Outage in GCP US 16h 18m iconik GCP US Data Center
Started Jul 20, 2026, 07:13 PM UTC· resolved Jul 21, 2026, 11:31 AM UTC
- investigating Jul 20, 2026, 07:13 PM UTC
We are investigating and outage in our GCP US datacenter.
- monitoring Jul 20, 2026, 07:23 PM UTC
The GCP US datacenter is back online and we are continuing to monitor.
Minor March 16, 2026 Slow Transcode Processing in GCP - US 1h 24m iconik GCP US Data Center
Started Mar 16, 2026, 06:40 PM UTC· resolved Mar 16, 2026, 08:04 PM UTC
- investigating Mar 16, 2026, 06:40 PM UTC
Our engineering team is currently investigating an issue causing slower-than-normal processing of transcode jobs in the US region of the GCP tenant. Newly created transcode jobs are being queued and will be processed once the issue is resolved. No action is required on your end. We are working to resolve this as quickly as possible and will provide updates as more information becomes available.
- resolved Mar 16, 2026, 08:04 PM UTC
The issue that was causing slow transcodes in the US region of the GCP tenant has been resolved. If you are still experiencing issues, please reach out to [email protected] for further assistance
Minor January 14, 2026 Major outaget on iconik on AWS 11m iconik AWS US Data Center
Started Jan 14, 2026, 04:17 PM UTC· resolved Jan 14, 2026, 04:28 PM UTC
- investigating Jan 14, 2026, 04:17 PM UTC
iconik on AWS EU and US are down. We are investigating.
- resolved Jan 14, 2026, 04:28 PM UTC
The system should be back to full operation.
Minor January 6, 2026 Login Issues in US region of GCP and AWS Tenants 16d 23h iconik GCP US Data Center
Started Jan 06, 2026, 07:44 PM UTC· resolved Jan 23, 2026, 06:59 PM UTC
- investigating Jan 06, 2026, 07:44 PM UTC
The Iconik team is investigating an issue that is causing login attempts to the US region of the GCP and AWS tenants to be slow or fail. Please sign into Iconik via eu.iconik.io until this issue has been resolved.
- monitoring Jan 06, 2026, 08:50 PM UTC
The team has implemented a fix and is monitoring performance. All users should be able to sign into app.iconik.io as usual. If you continue to notice issues, please reach out to [email protected]
Minor November 5, 2025 Investigating transcoding queue slowness 37m iconik GCP US Data Center
Started Nov 05, 2025, 10:27 AM UTC· resolved Nov 05, 2025, 11:04 AM UTC
- investigating Nov 05, 2025, 10:27 AM UTC
We are investigating issues with some transcoding queues not processing.
- resolved Nov 05, 2025, 11:04 AM UTC
The issue is fixed and transcodes are progressing as expected again.
Minor November 3, 2025 Stalled Transcodes in US Data Center of GCS tenant – iconik GCP US Data Center
Started Nov 03, 2025, 10:15 PM UTC· resolved Nov 03, 2025, 10:15 PM UTC
- resolved Nov 03, 2025, 10:15 PM UTC
The Iconik team has identified a fix that has allowed the transcode queue to process in the US data center of the Iconik GCS tenant. Users should now be able to sign in to app.iconik.io and transcode as expected. If you continue to run into issues, please reach out to our support team at [email protected]
Minor October 23, 2025 Elevated error levels in GCP US 27d 1h iconik GCP US Data Center
Started Oct 23, 2025, 11:58 PM UTC· resolved Nov 20, 2025, 01:47 AM UTC
- investigating Oct 23, 2025, 11:58 PM UTC
We are seeing elevated error levels on the iconik GCP US datacenter. Investigation is ongoing.
- monitoring Oct 24, 2025, 01:26 AM UTC
The issue has been resolved and we are continuing to investigate the root cause.
Minor October 20, 2025 iconik.io webpage down 19h 45m
Started Oct 20, 2025, 05:39 PM UTC· resolved Oct 21, 2025, 01:24 PM UTC
- investigating Oct 20, 2025, 05:39 PM UTC
The https://iconik.io webpage is down due to the ongoing AWS outage which is affecting our web hosting provider. The Iconik application itself is not affected and users can access it via https://app.iconik.io
- resolved Oct 21, 2025, 01:24 PM UTC
This issue should be resolved since last night.
Minor October 14, 2025 Server issues on US Data Center –
Started Oct 14, 2025, 06:36 PM UTC· resolved Oct 14, 2025, 06:36 PM UTC
- resolved Oct 14, 2025, 06:36 PM UTC
This issue has been resolved. All users can sign in via app.iconik.io. If you are still experiencing problems, please reach out to support at [email protected]
Minor September 29, 2025 US Data Center - Google Cloud- Slow Facial Recognition Processing 50m iconik GCP US Data Center
Started Sep 29, 2025, 06:51 PM UTC· resolved Sep 29, 2025, 07:41 PM UTC
- investigating Sep 29, 2025, 06:51 PM UTC
The Iconik team is investigating an issue with facial recognition jobs in the US data center for the Google Cloud tenant. Affected users may experience longer than usual processing times for facial recognition jobs.
- resolved Sep 29, 2025, 07:41 PM UTC
The queue is now working normally again.
Minor August 16, 2025 Performance issues and instability in GCP US 1h 59m iconik GCP US Data Center
Started Aug 16, 2025, 07:39 AM UTC· resolved Aug 16, 2025, 09:38 AM UTC
- investigating Aug 16, 2025, 07:39 AM UTC
We are investigating performance and instability issues in our GCP US datacenter.
- monitoring Aug 16, 2025, 08:25 AM UTC
We believe everything is back to full operation again and will keep monitoring the system.
- resolved Aug 16, 2025, 09:38 AM UTC
All parts of the system are operational and all backlog tasks have been processed.
Minor June 27, 2025 Major Outage in US data center for AWS Tenant 12m iconik AWS US Data Center
Started Jun 27, 2025, 08:12 PM UTC· resolved Jun 27, 2025, 08:24 PM UTC
- investigating Jun 27, 2025, 08:12 PM UTC
US users may experience server errors when signing into the AWS tenant of Iconik. Please sign in using eu.aws.iconik.io if you are able to. We will update the status page as more information becomes available
- resolved Jun 27, 2025, 08:24 PM UTC
The issue has been resolved. Iconik is accessible in all data centers
Minor June 22, 2025 Performance issue in AWS US 5h 11m iconik AWS US Data Center
Started Jun 22, 2025, 11:12 AM UTC· resolved Jun 22, 2025, 04:23 PM UTC
- investigating Jun 22, 2025, 11:12 AM UTC
We are investigating an issue where we see slow responses and some timeouts in our AWS US datacenter. We are currently investigating the issue.
- monitoring Jun 22, 2025, 12:45 PM UTC
The issue was identified as an issue with the message bus used for webhook deliveries running out of memory on one of the nodes. We have adjusted the settings and the webhook delivery backlog is now being processed.
- resolved Jun 22, 2025, 04:23 PM UTC
The backlog has been processed and everything is back to operational.
Minor June 12, 2025 Platform Latency in GCS tenant for US Users 12h 8m iconik GCP US Data Center
Started Jun 12, 2025, 06:39 PM UTC· resolved Jun 13, 2025, 06:47 AM UTC
- investigating Jun 12, 2025, 06:39 PM UTC
Google Cloud Services is experiencing an outage resulting in general latency in the Iconik platform for US users. Please sign in using eu.iconik.io. We will update the status page with more information as it becomes available
- identified Jun 12, 2025, 07:22 PM UTC
Traffic has been re-routed to our EU servers, so users can now sign into app.iconik.io. However, any media that is hosted in a GCS bucket, including Iconik provided storages, may still be inaccessible. As a result thumbnails and proxies may not load. Once the GCP outage has been resolved, full usage of Iconik should be restored.
- monitoring Jun 12, 2025, 08:45 PM UTC
GCP's performance has improved in the US regions, so all traffic has been reverted back to the original servers. Users should be able to access Iconik without issues. If you are still experiencing issues, please reach out to support at [email protected]
- resolved Jun 13, 2025, 06:47 AM UTC
Everything is back to normal. You can read more about the incident on Google Cloud Status: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Minor April 17, 2025 Intermittent issues with iconik AWS US – iconik AWS US Data Center
Started Apr 17, 2025, 07:24 PM UTC· resolved Apr 17, 2025, 07:24 PM UTC
- resolved Apr 17, 2025, 07:24 PM UTC
We have been seeing intermittent problems in our US datacenter on AWS. The issue was identified as a misconfiguration in our rate limiter causing congestion in the iconik backend service which in turn caused some requests to fail. The misconfiguration has been rectified and we are seeing the system behave normally.
Minor January 16, 2025 Non-functioning Custom Actions and Webhooks –
Started Jan 16, 2025, 05:34 PM UTC· resolved Jan 16, 2025, 05:34 PM UTC
- resolved Jan 16, 2025, 05:34 PM UTC
The backlog has finished processing in both the EU and US data centers, and custom actions and webhooks are fully operational. If you continue to have issues, please reach out to our support team at [email protected]