Iconik incident

Stalled Transcodes in US Data Center of GCS tenant

Resolved on November 3, 2025, affecting iconik GCP US Data Center.

resolved Nov 03, 2025, 10:15 PM UTC

The Iconik team has identified a fix that has allowed the transcode queue to process in the US data center of the Iconik GCS tenant. Users should now be able to sign in to app.iconik.io and transcode as expected. If you continue to run into issues, please reach out to our support team at [email protected]

Started
Nov 03, 2025, 10:15 PM UTC
Resolved
Nov 03, 2025, 10:15 PM UTC
Duration
–
Detected by Pingoru
Nov 03, 2025, 10:15 PM UTC

Affected components

iconik GCP US Data Center

Update timeline

  1. resolved Nov 03, 2025, 10:15 PM UTC

    The Iconik team has identified a fix that has allowed the transcode queue to process in the US data center of the Iconik GCS tenant. Users should now be able to sign in to app.iconik.io and transcode as expected. If you continue to run into issues, please reach out to our support team at [email protected]

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