HRS Outage History
HRS is up right nowPingoru has recorded 57 incidents for HRS: 57 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 6 | 9 of 744 (1%) |
| June 2026 | 10 | 9 of 720 (1%) |
| July 2026 | 6 | 8 of 744 (1%) |
| August 2026 | 9 | 42 of 744 (6%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 575 (0%) |
Incidents, newest first
Minor September 1, 2026 IHG Degradation 2h Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Sep 01, 2026, 01:32 AM UTC· resolved Sep 01, 2026, 03:32 AM UTC
- investigating Sep 01, 2026, 01:32 AM UTC
We are currently experiencing service degradation affecting IHG availability. We are actively working with IHG’s technical team to resolve the issue and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 01, 2026, 03:32 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Minor August 27, 2026 Service Mobile seems to be down 1h 25m Mobile
Started Aug 27, 2026, 03:01 PM UTC· resolved Aug 27, 2026, 04:26 PM UTC
- investigating Aug 27, 2026, 03:01 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 27, 2026, 04:26 PM UTC
Service is back up.
Minor August 27, 2026 Service HRS Web Service API seems to be down 1h 25m HRS Web Service API
Started Aug 27, 2026, 03:00 PM UTC· resolved Aug 27, 2026, 04:26 PM UTC
- investigating Aug 27, 2026, 03:00 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 27, 2026, 04:26 PM UTC
Service is back up.
Major August 27, 2026 1 - Investigating - HRS service notification 2h 9m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 13 more
Started Aug 27, 2026, 01:28 PM UTC· resolved Aug 27, 2026, 03:37 PM UTC
- investigating Aug 27, 2026, 01:28 PM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- investigating Aug 27, 2026, 02:31 PM UTC
Dear customer We’ve identified the cause of the issue and are working on restoring the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- investigating Aug 27, 2026, 03:35 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
- resolved Aug 27, 2026, 03:37 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Major August 15, 2026 Investigating - HRS service notification 1d 4h HRS Web Service API, Mobile, GDS Apps, Amadeus Cryptic and 3 more
Started Aug 15, 2026, 04:20 AM UTC· resolved Aug 16, 2026, 08:49 AM UTC
- investigating Aug 15, 2026, 04:56 AM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Aug 16, 2026, 08:49 AM UTC
Service is back up and fully working.
Minor August 15, 2026 Service HRS Concur API seems to be down 5m HRS Concur API
Started Aug 15, 2026, 02:37 AM UTC· resolved Aug 15, 2026, 02:42 AM UTC
- investigating Aug 15, 2026, 02:37 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 15, 2026, 02:42 AM UTC
Service is back up.
Major August 5, 2026 Service Hotel Service Portal seems to be down 9h 55m Hotel Service Portal
Started Aug 05, 2026, 07:16 PM UTC· resolved Aug 06, 2026, 05:12 AM UTC
- investigating Aug 05, 2026, 07:16 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Aug 06, 2026, 05:12 AM UTC
Service is back up.
Major July 23, 2026 Resolved - HRS service notification 30m HRS Web Service API, HRS Concur API, Mobile, GDS Apps and 4 more
Started Jul 23, 2026, 10:50 AM UTC· resolved Jul 23, 2026, 11:20 AM UTC
- investigating Jul 23, 2026, 11:09 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Minor June 29, 2026 BCOM Service Degradation 22m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Jun 29, 2026, 09:38 AM UTC· resolved Jun 29, 2026, 10:01 AM UTC
- investigating Jun 29, 2026, 09:38 AM UTC
We are currently experiencing service degradation affecting Booking.com availability. We are actively working with Booking.com’s technical team to resolve the issue and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 29, 2026, 10:01 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Minor June 22, 2026 Service Degradation CRS 41m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Jun 22, 2026, 09:02 AM UTC· resolved Jun 22, 2026, 09:43 AM UTC
- investigating Jun 22, 2026, 09:02 AM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Jun 22, 2026, 09:43 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Major June 17, 2026 Service degradation CRS 44m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Jun 17, 2026, 03:54 PM UTC· resolved Jun 17, 2026, 04:39 PM UTC
- investigating Jun 17, 2026, 03:54 PM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Jun 17, 2026, 04:39 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Minor June 16, 2026 Amadeus Degradation 44m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Jun 16, 2026, 04:52 AM UTC· resolved Jun 16, 2026, 05:36 AM UTC
- investigating Jun 16, 2026, 04:52 AM UTC
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
- resolved Jun 16, 2026, 05:36 AM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
Major June 14, 2026 Availability And Booking Failure 2h 20m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Jun 14, 2026, 03:30 AM UTC· resolved Jun 14, 2026, 05:50 AM UTC
- investigating Jun 14, 2026, 05:13 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jun 14, 2026, 05:50 AM UTC
Service is back up.
Major May 23, 2026 No Traffic come to some GDS services 9h 13m GDS Apps, Amadeus Cryptic, Amadeus MS, Sabre
Started May 23, 2026, 06:05 PM UTC· resolved May 24, 2026, 03:18 AM UTC
- investigating May 23, 2026, 10:17 PM UTC
We are observing no traffic. Internally GDS application works. Investigating.
- resolved May 24, 2026, 03:18 AM UTC
This was internal DNS resolving issue.
Minor April 11, 2026 Derbysoft Service Degradation 44m Connect, Corporate Booking Portal, CRS API Connects, GDS Apps and 1 more
Started Apr 11, 2026, 01:57 PM UTC· resolved Apr 11, 2026, 02:42 PM UTC
- investigating Apr 11, 2026, 01:57 PM UTC
We are currently experiencing an unplanned degradation from DerbySoft, which may have resulted in reduced availability on the portal. Our team is actively working with their technical team to resolve the issue as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
- resolved Apr 11, 2026, 02:42 PM UTC
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.
Major March 24, 2026 Service Corporate Booking Portal seems to be down 17m Corporate Booking Portal
Started Mar 24, 2026, 11:47 AM UTC· resolved Mar 24, 2026, 12:05 PM UTC
- investigating Mar 24, 2026, 11:47 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Mar 24, 2026, 12:05 PM UTC
Service is back up.
Minor March 24, 2026 Solmelia Service Degradation 17m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 3 more
Started Mar 24, 2026, 06:00 AM UTC· resolved Mar 24, 2026, 06:18 AM UTC
- investigating Mar 24, 2026, 06:00 AM UTC
There is currently an unplanned degradation affecting Solmelia and its related properties. We are in contact with the relevant teams and are working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused. Thank you.
- resolved Mar 24, 2026, 06:18 AM UTC
Service is back to normal now, everything is working as expected.
Major March 15, 2026 AMADEUS Availability Failure 2h 37m CRS API Connects
Started Mar 15, 2026, 03:14 AM UTC· resolved Mar 15, 2026, 05:51 AM UTC
- investigating Mar 15, 2026, 03:14 AM UTC
Hi All, We are currently experiencing 100% availability failure from AMADEUS for the past 20 minutes, which is affecting our operational capabilities. AMADEUS support has been contacted for immediate resolution.
- investigating Mar 15, 2026, 04:46 AM UTC
Hi All, Issue still persist and AMADEUS is actively working to fix it.
- resolved Mar 15, 2026, 05:51 AM UTC
The issue is now resolved and service is back to normal.
Major March 11, 2026 4 - Post Mortem - HRS service notification 4h 15m Connect, Corporate Booking Portal, HRS Web Service API, HRS Concur API and 6 more
Started Mar 11, 2026, 05:45 AM UTC· resolved Mar 11, 2026, 10:00 AM UTC
- investigating Mar 11, 2026, 11:43 AM UTC
Dear Customer, we have identified a degradation of our partner responsible for processing credit cards. Issue is now resolved Impact as Reported: Unable to tokenize new CC
Minor February 19, 2026 BCOM Booking Failure 4h 38m CRS API Connects
Started Feb 19, 2026, 06:46 AM UTC· resolved Feb 19, 2026, 11:25 AM UTC
- investigating Feb 19, 2026, 06:46 AM UTC
Hi, We are currently experiencing a service degradation impacting BCOM bookings, with a 34% failure rate. The issue has been escalated to BCOM, and we are awaiting their response. This service disruption may impact operational performance. Sorry for the inconvenience caused.
- investigating Feb 19, 2026, 08:49 AM UTC
Issue is still ongoing and we are waiting for a response from BCOM
- investigating Feb 19, 2026, 10:50 AM UTC
The issue remains unresolved. BCOM is actively working on a fix.
- investigating Feb 19, 2026, 11:18 AM UTC
The issue for BCOM has been resolved
- resolved Feb 19, 2026, 11:25 AM UTC
The issue for Radisson has been resolved
Minor February 18, 2026 Availability Requests Failure for AMADEUS 10h 18m CRS API Connects
Started Feb 18, 2026, 06:51 AM UTC· resolved Feb 18, 2026, 05:09 PM UTC
- investigating Feb 18, 2026, 03:51 PM UTC
Dear customer, We are investigating a disruption in one of our CRS provider service (AMADEUS) from last 5 hours and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.
- resolved Feb 18, 2026, 05:09 PM UTC
The Issue has been resolved now.