HRS incident

Derbysoft Service Degradation

Resolved after 44 minutes, affecting Connect and Corporate Booking Portal and 1 more, on April 11, 2026.

resolved Apr 11, 2026, 02:42 PM UTC

Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.

Started
Apr 11, 2026, 01:57 PM UTC
Resolved
Apr 11, 2026, 02:42 PM UTC
Duration
44m
Detected by Pingoru
Apr 11, 2026, 01:57 PM UTC

Affected components

ConnectCorporate Booking PortalCRS API ConnectsGDS AppsAmadeus MS

Update timeline

  1. investigating Apr 11, 2026, 01:57 PM UTC

    We are currently experiencing an unplanned degradation from DerbySoft, which may have resulted in reduced availability on the portal. Our team is actively working with their technical team to resolve the issue as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.

  2. resolved Apr 11, 2026, 02:42 PM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.

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