HRS incident

Availability Requests Failure for AMADEUS

Resolved after 10 hours 18 minutes, affecting CRS API Connects, on February 18, 2026.

investigating Feb 18, 2026, 03:51 PM UTC

Dear customer, We are investigating a disruption in one of our CRS provider service (AMADEUS) from last 5 hours and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.

Started
Feb 18, 2026, 06:51 AM UTC
Resolved
Feb 18, 2026, 05:09 PM UTC
Duration
10h 18m
Detected by Pingoru
Feb 18, 2026, 06:51 AM UTC

Affected components

CRS API Connects

Update timeline

  1. investigating Feb 18, 2026, 03:51 PM UTC

    Dear customer, We are investigating a disruption in one of our CRS provider service (AMADEUS) from last 5 hours and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.

  2. resolved Feb 18, 2026, 05:09 PM UTC

    The Issue has been resolved now.

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