Resolved after 1 day 22 hours, affecting Heap Connect, on August 15, 2026.
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
Affected components
Update timeline
- identified Aug 15, 2026, 02:32 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
- identified Aug 15, 2026, 04:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 16, 2026, 02:59 PM UTC
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
- resolved Aug 17, 2026, 01:03 PM UTC
This incident has been resolved.
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