Heap incident
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
Resolved after 7 hours 25 minutes, affecting App and Heap Connect and 1 more, on June 20, 2026.
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
Affected components
Update timeline
- identified Jun 20, 2026, 05:10 PM UTC
No data has been lost. We are working on a fix
- identified Jun 20, 2026, 06:06 PM UTC
We continue to work on a fix for this issue
- identified Jun 20, 2026, 06:59 PM UTC
We are continuing to work on the fix for this issue.
- identified Jun 20, 2026, 08:54 PM UTC
We continue to work on a fix for this issue. We will post an update as soon as one is available.
- monitoring Jun 20, 2026, 09:22 PM UTC
The fix has been applied and latency is recovering. We continue to monitor.
- monitoring Jun 20, 2026, 11:03 PM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- monitoring Jun 21, 2026, 12:10 AM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- resolved Jun 21, 2026, 12:36 AM UTC
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
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