Resolved after 5 hours 6 minutes, affecting Heap Connect, on May 29, 2026.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
Affected components
Update timeline
- investigating May 29, 2026, 12:26 PM UTC
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
- investigating May 29, 2026, 02:38 PM UTC
We are continuing to investigate the issue. We will post an update in 2 hours.
- monitoring May 29, 2026, 03:05 PM UTC
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
- resolved May 29, 2026, 05:32 PM UTC
This incident has been resolved.
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