Heap incident
Some customers with Session Replay may be experiencing more limited retention in Heap
Notice Vendor's status page →
Resolved after 7 days 9 hours, affecting Data Collection and App, on March 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Data CollectionApp
Update timeline
- identified Mar 03, 2026, 04:22 PM UTC
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
- identified Mar 03, 2026, 04:24 PM UTC
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
- monitoring Mar 09, 2026, 08:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 01:58 AM UTC
This incident has been resolved.
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