Resolved after 3 hours 34 minutes, affecting Heap Connect, on March 30, 2026.
A fix has been applied and latency is beginning to recover
Affected components
Heap Connect
Update timeline
- identified Mar 30, 2026, 02:30 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
- monitoring Mar 30, 2026, 05:21 PM UTC
A fix has been applied and latency is beginning to recover
- resolved Mar 30, 2026, 06:05 PM UTC
This incident has been resolved.
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