HappyRobot incident

SSO Users unable to access a subset of ui features

Resolved after 20 hours 28 minutes, on August 5, 2026.

resolved Aug 06, 2026, 02:28 AM UTC

The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected.

Started
Aug 05, 2026, 06:00 AM UTC
Resolved
Aug 06, 2026, 02:28 AM UTC
Duration
20h 28m
Detected by Pingoru
Aug 05, 2026, 06:00 AM UTC

Update timeline

  1. identified Aug 05, 2026, 06:00 AM UTC

    All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix.

  2. resolved Aug 05, 2026, 11:57 AM UTC

    The issue was identified and fix has been deployed. The access to the UI components for impacted users is resolved.

  3. identified Aug 05, 2026, 12:51 PM UTC

    All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix.

  4. monitoring Aug 06, 2026, 12:18 AM UTC

    The issue was identified and fix has been deployed. We are continuing to monitor for errors related to access.

  5. resolved Aug 06, 2026, 02:28 AM UTC

    The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected.

  6. resolved Aug 06, 2026, 02:28 AM UTC

    The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected.

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