HappyRobot incident
Degraded WhatsApp agent functionality, impact limited to WhatsApp channel
Minor Vendor's status page →
Resolved after 1 day 7 hours, affecting Text, on September 10, 2026.
Resolved — WhatsApp channel restored
Affected components
Text
Update timeline
- investigating Sep 10, 2026, 08:02 AM UTC
Degraded WhatsApp agent functionality, impact limited to WhatsApp channel
- monitoring Sep 10, 2026, 09:09 AM UTC
Resolved — WhatsApp channel restored The issue affecting WhatsApp agents has been resolved and all functionality is back to normal. Impact was limited to the WhatsApp channel; all other channels remained unaffected throughout. We will continue monitoring to confirm stability.
- resolved Sep 11, 2026, 03:10 PM UTC
Resolved — WhatsApp channel restored
- resolved Sep 11, 2026, 03:10 PM UTC
Resolved — WhatsApp channel restored
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