HappyRobot Outage History

Started Oct 16, 2026, 04:27 AM UTC· resolved Oct 16, 2026, 04:45 AM UTC

1. identified Oct 16, 2026, 04:27 AM UTC

   We’ve identified the cause of the issue affecting some Platform API requests and are working on a resolution.

2. resolved Oct 16, 2026, 04:45 AM UTC

   This incident has been resolved. Some Platform API requests were affected, and the service is now operating normally.

3. resolved Oct 16, 2026, 04:45 AM UTC

   This incident has been resolved. Some Platform API requests were affected, and the service is now operating normally.

Read the full incident report →

Started Sep 28, 2026, 10:26 AM UTC· resolved Sep 28, 2026, 02:12 PM UTC

1. investigating Sep 28, 2026, 10:26 AM UTC

   SMS delivery to Spanish phone numbers is currently degraded due to an incident with our provider, Twilio. Services outside Spain are unaffected. We are closely monitoring the situation and doing everything within our power to minimize the impact until the vendor resolves the issue. https://status.twilio.com/incidents/8q9tvww8z9c4

2. resolved Sep 28, 2026, 02:12 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

3. resolved Sep 28, 2026, 02:12 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

Read the full incident report →

Started Sep 16, 2026, 06:32 AM UTC· resolved Sep 16, 2026, 09:44 AM UTC

1. investigating Sep 16, 2026, 06:32 AM UTC

   Degraded performance

2. monitoring Sep 16, 2026, 07:00 AM UTC

   The platform has been restored, and our team is actively monitoring system performance.

3. resolved Sep 16, 2026, 09:44 AM UTC

   The platform has been restored

4. resolved Sep 16, 2026, 09:44 AM UTC

   The platform has been restored

Read the full incident report →

Started Sep 10, 2026, 08:02 AM UTC· resolved Sep 11, 2026, 03:10 PM UTC

1. investigating Sep 10, 2026, 08:02 AM UTC

   Degraded WhatsApp agent functionality, impact limited to WhatsApp channel

2. monitoring Sep 10, 2026, 09:09 AM UTC

   Resolved — WhatsApp channel restored The issue affecting WhatsApp agents has been resolved and all functionality is back to normal. Impact was limited to the WhatsApp channel; all other channels remained unaffected throughout. We will continue monitoring to confirm stability.

3. resolved Sep 11, 2026, 03:10 PM UTC

   Resolved — WhatsApp channel restored

4. resolved Sep 11, 2026, 03:10 PM UTC

   Resolved — WhatsApp channel restored

Read the full incident report →

Started Aug 17, 2026, 06:30 PM UTC· resolved Aug 17, 2026, 08:01 PM UTC

1. investigating Aug 17, 2026, 06:30 PM UTC

   We are aware of an issue affecting Voice where callers on some calls are unable to hear the bot's audio. We're actively investigating the root cause and working on a fix. We'll post updates here as we have more information.

2. monitoring Aug 17, 2026, 06:51 PM UTC

   This issue has been resolved and Voice performance has returned to normal. We're continuing to monitor and will update this page shortly.

3. resolved Aug 17, 2026, 08:01 PM UTC

   This incident has been resolved. Voice performance has returned to normal.

4. resolved Aug 17, 2026, 08:01 PM UTC

   This incident has been resolved. Voice performance has returned to normal.

Read the full incident report →

Started Aug 05, 2026, 06:00 AM UTC· resolved Aug 06, 2026, 02:28 AM UTC

1. identified Aug 05, 2026, 06:00 AM UTC

   All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix.

2. resolved Aug 05, 2026, 11:57 AM UTC

   The issue was identified and fix has been deployed. The access to the UI components for impacted users is resolved.

3. identified Aug 05, 2026, 12:51 PM UTC

   All workflows and integrations are working. A change in the SSO flow has impacted the UI access to a subset of users. The team is working on a fix.

4. monitoring Aug 06, 2026, 12:18 AM UTC

   The issue was identified and fix has been deployed. We are continuing to monitor for errors related to access.

5. resolved Aug 06, 2026, 02:28 AM UTC

   The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected.

6. resolved Aug 06, 2026, 02:28 AM UTC

   The impact to SSO Role Based Access users has been resolved. No further errors in regards to access have been detected.

Read the full incident report →

Started Jul 29, 2026, 04:00 AM UTC· resolved Jul 29, 2026, 05:53 AM UTC

1. investigating Jul 29, 2026, 04:00 AM UTC

   Some workflows are getting timeouts in Python nodes

2. resolved Jul 29, 2026, 05:53 AM UTC

   Python nodes back to normal

Read the full incident report →