Gong Outage History
Gong is up right nowPingoru has recorded 76 incidents for Gong: 76 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 31 of 720 (4%) |
| May 2026 | 5 | 23 of 744 (3%) |
| June 2026 | 8 | 90 of 720 (12%) |
| July 2026 | 6 | 61 of 744 (8%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 7 | 38 of 720 (5%) |
| October 2026 | 4 | 26 of 582 (5%) |
Incidents, newest first
Minor October 8, 2026 We are currently experiencing issues with Gong Emails activity 5h 11m Data Capture, Engage, Web App
Started Oct 08, 2026, 06:54 PM UTC· resolved Oct 09, 2026, 12:05 AM UTC
- investigating Oct 08, 2026, 06:54 PM UTC
We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM.
- investigating Oct 08, 2026, 06:57 PM UTC
We are currently investigating an issue affecting Gong Email activity. Users may experience delays or partial failures with emails being indexed and synced to their CRM & Engage Analytics.
- identified Oct 08, 2026, 08:57 PM UTC
We identified the issue and now working on a fix
- resolved Oct 09, 2026, 12:05 AM UTC
Resolved – The issue affecting email activity syncing has been resolved. We are currently monitoring the system as remaining updates process. Some users may experience brief delays in syncing as data catches up.
- resolved Oct 09, 2026, 08:24 AM UTC
This incident has been resolved.
Minor October 8, 2026 We are currently experiencing issues with Gong Enrich 1h 32m Data Capture, Web App
Started Oct 08, 2026, 12:28 PM UTC· resolved Oct 08, 2026, 02:01 PM UTC
- investigating Oct 08, 2026, 12:28 PM UTC
We're investigating an issue causing Gong Enrich to be unavailable. Our teams are aware and working on it. We'll provide another update as soon as we have more information
- monitoring Oct 08, 2026, 12:51 PM UTC
We have implemented a fix for the issue affecting Gong Enrich, and our team is now monitoring system performance to confirm the service is operating as expected. We will provide another update once we have confirmed full recovery.
- resolved Oct 08, 2026, 02:01 PM UTC
The issue has been resolved
Minor October 5, 2026 People, Flows, and Gong Extension - Service disruption 17h 36m Mobile App, Data Capture, Engage, Web App
Started Oct 05, 2026, 01:12 PM UTC· resolved Oct 06, 2026, 06:48 AM UTC
- monitoring Oct 05, 2026, 01:12 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved Oct 06, 2026, 06:48 AM UTC
The issue has been resolved.
Minor October 5, 2026 Engage - To-dos Service Disruption 2h 9m Engage
Started Oct 05, 2026, 11:18 AM UTC· resolved Oct 05, 2026, 01:28 PM UTC
- investigating Oct 05, 2026, 11:18 AM UTC
We are currently investigating an issue affecting Engage. Users may experience issues accessing or using the To-dos page. We will provide another update as soon as we have more information.
- identified Oct 05, 2026, 11:29 AM UTC
We have identified the issue affecting Engage. Users may experience issues accessing or using the To-dos page. We are currently applying a fix to resolve the issue. We will provide another update as soon as more information becomes available.
- monitoring Oct 05, 2026, 01:04 PM UTC
We have implemented a fix and are currently monitoring system performance across all cells.
- resolved Oct 05, 2026, 01:28 PM UTC
This incident has been resolved.
Minor September 28, 2026 Dialer - Degraded Performance 1h 15m Engage
Started Sep 28, 2026, 03:34 PM UTC· resolved Sep 28, 2026, 04:49 PM UTC
- investigating Sep 28, 2026, 03:34 PM UTC
We've detected an issue with the gong dialer and are actively investigating
- investigating Sep 28, 2026, 03:38 PM UTC
We've detected an issue with the gong dialer and are actively investigating
- identified Sep 28, 2026, 04:25 PM UTC
We have identified the cause of the issue affecting the Gong dialer and actively working on a fix
- monitoring Sep 28, 2026, 04:30 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved Sep 28, 2026, 04:49 PM UTC
The issue has been resolved.
Minor September 16, 2026 Gong Platform Outage - Multiple Pages Not Loading 2h 59m Forecast, Engage
Started Sep 16, 2026, 11:52 AM UTC· resolved Sep 16, 2026, 02:51 PM UTC
- investigating Sep 16, 2026, 01:25 PM UTC
Investigating: Our team continues to investigate the issue affecting multiple Gong components, including Forecast, Flows, and the Call page. Users may experience loading issues and errors when accessing these areas or performing certain actions. Please check back for updates.
- identified Sep 16, 2026, 02:29 PM UTC
We identified a frontend regression introduced by a recent migration. We are working to revert the affected change and restore the service. Please check back for updates.
- resolved Sep 16, 2026, 02:51 PM UTC
The issue has been resolved. We reverted the affected frontend change, and the impacted pages are now functioning as expected. Thank you for your patience.
Minor September 16, 2026 Gong CRM is currently affected by a service disruption at Salesforce 12h 40m Forecast, Engage
Started Sep 16, 2026, 09:24 AM UTC· resolved Sep 16, 2026, 10:05 PM UTC
- monitoring Sep 16, 2026, 09:24 AM UTC
We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.
- monitoring Sep 16, 2026, 10:40 AM UTC
We are working to ensure service is fully restored for all customers. Please check back for updates.
- monitoring Sep 16, 2026, 11:34 AM UTC
We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.
- resolved Sep 16, 2026, 10:05 PM UTC
The issue has been resolved.
Minor September 9, 2026 Data Capture & Processing - Call processing delays 19h 38m Data Capture
Started Sep 09, 2026, 08:27 PM UTC· resolved Sep 10, 2026, 04:06 PM UTC
- investigating Sep 09, 2026, 08:27 PM UTC
We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.
- investigating Sep 09, 2026, 09:08 PM UTC
Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.
- investigating Sep 10, 2026, 09:26 AM UTC
We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.
- resolved Sep 10, 2026, 04:06 PM UTC
The issue has been resolved.
Minor September 9, 2026 We are currently experiencing performance degradation on Gong Anywhere Extension 43m
Started Sep 09, 2026, 05:57 PM UTC· resolved Sep 09, 2026, 06:40 PM UTC
- investigating Sep 09, 2026, 05:57 PM UTC
Investigating: We are investigating a database issue tat is having impact on the Gong Anywhere extension, resulting in the UI overlays not to be rendered in Gmail / SFDC / Dynamics.
- monitoring Sep 09, 2026, 06:09 PM UTC
A fix was implemented to restore Gong Anywhere Extension and our team is monitoring.
- resolved Sep 09, 2026, 06:40 PM UTC
The issue has been resolved.
Minor September 8, 2026 Engage & Web App - Degraded Performance 2h 26m Engage, Web App
Started Sep 08, 2026, 08:35 PM UTC· resolved Sep 08, 2026, 11:02 PM UTC
- identified Sep 08, 2026, 08:35 PM UTC
We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue.
- resolved Sep 08, 2026, 11:02 PM UTC
The issue has been resolved.
Minor September 8, 2026 We are currently experiencing issues with Engage Accounts 56m Engage
Started Sep 08, 2026, 06:10 PM UTC· resolved Sep 08, 2026, 07:07 PM UTC
- investigating Sep 08, 2026, 06:10 PM UTC
Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.
- investigating Sep 08, 2026, 06:18 PM UTC
Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.
- resolved Sep 08, 2026, 07:07 PM UTC
The issue has been resolved.
Minor August 4, 2026 MCP connection issues affecting Gong AI tools 2h 59m
Started Aug 04, 2026, 12:30 AM UTC· resolved Aug 04, 2026, 03:29 AM UTC
- investigating Aug 04, 2026, 12:30 AM UTC
We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).
- identified Aug 04, 2026, 01:29 AM UTC
We have identified the issue affecting Gong's MCP integration. Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests. We are currently working on deploying a fix and will provide another update as soon as more information becomes available.
- resolved Aug 04, 2026, 03:29 AM UTC
The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.
Minor July 27, 2026 Gong Application Sign-in Issues 1h 19m Web App
Started Jul 27, 2026, 08:46 AM UTC· resolved Jul 27, 2026, 10:05 AM UTC
- investigating Jul 27, 2026, 08:46 AM UTC
We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- investigating Jul 27, 2026, 08:54 AM UTC
We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- identified Jul 27, 2026, 09:18 AM UTC
We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available
- resolved Jul 27, 2026, 10:05 AM UTC
This issue has been resolved.
Minor July 21, 2026 Call processing delays 1h 10m Data Capture
Started Jul 21, 2026, 09:03 PM UTC· resolved Jul 21, 2026, 10:14 PM UTC
- identified Jul 21, 2026, 09:03 PM UTC
We have identified the issue affecting call processing. Users in the US may experience delays in call processing. Fix have been deployed. Next update in 30 minutes.
- monitoring Jul 21, 2026, 09:37 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved Jul 21, 2026, 10:14 PM UTC
The issue has been resolved.
Minor July 14, 2026 Gong extension issue 13h 26m Data Capture
Started Jul 14, 2026, 02:33 PM UTC· resolved Jul 15, 2026, 04:00 AM UTC
- identified Jul 14, 2026, 02:33 PM UTC
We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.
- identified Jul 14, 2026, 04:27 PM UTC
We have identified the issue affecting the Gong extension (specifically version 1.0.76). A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load. We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.
- resolved Jul 15, 2026, 04:00 AM UTC
The issue affecting the Gong extension has been fully resolved.
Minor July 13, 2026 Gong Platform Issues 2m Mobile App, Data Capture, Web App
Started Jul 13, 2026, 10:45 AM UTC· resolved Jul 13, 2026, 10:48 AM UTC
- investigating Jul 13, 2026, 10:45 AM UTC
We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.
- resolved Jul 13, 2026, 10:48 AM UTC
The issue has been resolved.
Minor July 12, 2026 Service Alert: Gong Platform Issues 32m Mobile App, Web App
Started Jul 12, 2026, 09:27 AM UTC· resolved Jul 12, 2026, 09:59 AM UTC
- investigating Jul 12, 2026, 09:27 AM UTC
We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.
- resolved Jul 12, 2026, 09:59 AM UTC
Gong platform is fully operational.
Minor July 1, 2026 Team insights page is failing to load 16m Forecast
Started Jul 01, 2026, 05:05 AM UTC· resolved Jul 01, 2026, 05:22 AM UTC
- investigating Jul 01, 2026, 05:05 AM UTC
We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.
- resolved Jul 01, 2026, 05:22 AM UTC
The issue has been resolved.
Minor June 29, 2026 Delays in Exporting Activities to CRM 3d 6h Mobile App, Data Capture, Web App
Started Jun 29, 2026, 01:31 PM UTC· resolved Jul 02, 2026, 08:21 PM UTC
- investigating Jun 29, 2026, 01:31 PM UTC
We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.
- investigating Jun 29, 2026, 05:27 PM UTC
We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.
- identified Jun 29, 2026, 07:55 PM UTC
We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.
- monitoring Jul 01, 2026, 03:49 PM UTC
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.
- monitoring Jul 01, 2026, 04:06 PM UTC
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.
- resolved Jul 02, 2026, 08:21 PM UTC
The issue has been resolved.
Minor June 22, 2026 Web app - Limited scope incident 7h 40m Web App
Started Jun 22, 2026, 02:40 PM UTC· resolved Jun 22, 2026, 10:21 PM UTC
- identified Jun 22, 2026, 02:40 PM UTC
We have isolated the issue affecting the Web app. A Cloudflare outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.
- resolved Jun 22, 2026, 10:21 PM UTC
The issue has been resolved.
Minor June 16, 2026 Call page - Service disruption 39m Web App
Started Jun 16, 2026, 12:15 PM UTC· resolved Jun 16, 2026, 12:55 PM UTC
- investigating Jun 16, 2026, 12:15 PM UTC
We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.
- monitoring Jun 16, 2026, 12:50 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved Jun 16, 2026, 12:55 PM UTC
The incident has been resolved
Minor June 15, 2026 We are currently experiencing performance degradation on google services 1h 38m Mobile App, Data Capture, Web App
Started Jun 15, 2026, 05:02 PM UTC· resolved Jun 15, 2026, 06:40 PM UTC
- investigating Jun 15, 2026, 05:02 PM UTC
Investigating: Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause
- resolved Jun 15, 2026, 06:40 PM UTC
Problem: Our Google app lost access, preventing all read and write operations for email and calendar integrations. Impact: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. Steps to resolve: We are monitoring and have observed emails being ingested again and google access is restored
Minor June 10, 2026 Consent App: Google Add-in Meeting Link Generation Issue 9h 34m Data Capture
Started Jun 10, 2026, 11:01 AM UTC· resolved Jun 10, 2026, 08:36 PM UTC
- investigating Jun 10, 2026, 11:01 AM UTC
We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.
- monitoring Jun 10, 2026, 12:05 PM UTC
A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.
- resolved Jun 10, 2026, 08:36 PM UTC
The issue has been resolved.
Minor June 9, 2026 Admin - Limited scope incident 7h 51m Web App
Started Jun 09, 2026, 02:55 PM UTC· resolved Jun 09, 2026, 10:46 PM UTC
- identified Jun 09, 2026, 02:55 PM UTC
We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.
- resolved Jun 09, 2026, 03:48 PM UTC
The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.
- monitoring Jun 09, 2026, 07:33 PM UTC
We're still working on a fix. Some pages within the admin center may not be accessible.
- resolved Jun 09, 2026, 10:46 PM UTC
The issue has been fully resolved.
Minor June 3, 2026 Webex Calls May Not Be Recorded 3h 8m Data Capture
Started Jun 03, 2026, 02:35 PM UTC· resolved Jun 03, 2026, 05:44 PM UTC
- monitoring Jun 03, 2026, 02:35 PM UTC
We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.
- resolved Jun 03, 2026, 05:44 PM UTC
The issue has been resolved.