Gong incident

Engage & Web App - Degraded Performance

Resolved after 2 hours 26 minutes, affecting Engage and Web App, on September 8, 2026.

identified Sep 08, 2026, 08:35 PM UTC

We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue.

Started
Sep 08, 2026, 08:35 PM UTC
Resolved
Sep 08, 2026, 11:02 PM UTC
Duration
2h 26m
Detected by Pingoru
Sep 08, 2026, 08:35 PM UTC

Affected components

EngageWeb App

Update timeline

  1. identified Sep 08, 2026, 08:35 PM UTC

    We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue.

  2. resolved Sep 08, 2026, 11:02 PM UTC

    The issue has been resolved.

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