Gong incident

Dialer - Degraded Performance

Resolved after 1 hour 15 minutes, affecting Engage, on September 28, 2026.

monitoring Sep 28, 2026, 04:30 PM UTC

We have implemented a fix and are currently monitoring system performance.

Started
Sep 28, 2026, 03:34 PM UTC
Resolved
Sep 28, 2026, 04:49 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 28, 2026, 03:34 PM UTC

Affected components

Engage

Update timeline

  1. investigating Sep 28, 2026, 03:34 PM UTC

    We've detected an issue with the gong dialer and are actively investigating

  2. investigating Sep 28, 2026, 03:38 PM UTC

    We've detected an issue with the gong dialer and are actively investigating

  3. identified Sep 28, 2026, 04:25 PM UTC

    We have identified the cause of the issue affecting the Gong dialer and actively working on a fix

  4. monitoring Sep 28, 2026, 04:30 PM UTC

    We have implemented a fix and are currently monitoring system performance.

  5. resolved Sep 28, 2026, 04:49 PM UTC

    The issue has been resolved.

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