Gong Outage History
Gong is up right nowPingoru has recorded 76 incidents for Gong: 76 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 31 of 720 (4%) |
| May 2026 | 5 | 23 of 744 (3%) |
| June 2026 | 8 | 90 of 720 (12%) |
| July 2026 | 6 | 61 of 744 (8%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 7 | 38 of 720 (5%) |
| October 2026 | 4 | 26 of 591 (4%) |
Incidents, newest first
Minor June 2, 2026 Google Meet Calls May Not Be Recorded 1d Mobile App, Data Capture, Web App
Started Jun 02, 2026, 01:46 PM UTC· resolved Jun 03, 2026, 02:21 PM UTC
- investigating Jun 02, 2026, 01:46 PM UTC
We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
- monitoring Jun 02, 2026, 06:40 PM UTC
We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.
- monitoring Jun 02, 2026, 08:50 PM UTC
We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.
- resolved Jun 03, 2026, 02:21 PM UTC
The issue has been resolved.
Minor May 31, 2026 Forecast - Service disruption 48m Forecast, Web App
Started May 31, 2026, 09:56 AM UTC· resolved May 31, 2026, 10:44 AM UTC
- investigating May 31, 2026, 09:56 AM UTC
We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available
- monitoring May 31, 2026, 10:43 AM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved May 31, 2026, 10:44 AM UTC
The issue has been resolved.
Minor May 29, 2026 Telephony, email, and call synchronization delays 4h 19m Data Capture
Started May 29, 2026, 06:14 PM UTC· resolved May 29, 2026, 10:33 PM UTC
- investigating May 29, 2026, 06:14 PM UTC
We are currently investigating an issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.
- investigating May 29, 2026, 06:51 PM UTC
We are continuing to investigate the issue affecting telephony ingestion. customers may experience delays in telephony ingestion. We will provide another update in 60 minutes.
- monitoring May 29, 2026, 08:35 PM UTC
We have implemented a fix and are currently monitoring system performance.
- resolved May 29, 2026, 10:33 PM UTC
The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.
Minor May 13, 2026 Revenue - Display issues 2h 32m Forecast
Started May 13, 2026, 01:28 PM UTC· resolved May 13, 2026, 04:00 PM UTC
- investigating May 13, 2026, 01:28 PM UTC
We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available
- identified May 13, 2026, 02:00 PM UTC
We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.
- resolved May 13, 2026, 04:00 PM UTC
The issue has been resolved.
Minor May 12, 2026 Mobile app - Limited functionality 2h 2m Mobile App
Started May 12, 2026, 09:16 AM UTC· resolved May 12, 2026, 11:19 AM UTC
- investigating May 12, 2026, 09:16 AM UTC
We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.
- monitoring May 12, 2026, 10:48 AM UTC
We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.
- resolved May 12, 2026, 11:19 AM UTC
The incident has been resolved
Minor May 8, 2026 Gong Service Disruption 38m Data Capture, Engage, Web App, Data Cloud
Started May 08, 2026, 06:00 AM UTC· resolved May 08, 2026, 06:39 AM UTC
- investigating May 08, 2026, 06:00 AM UTC
We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.
- monitoring May 08, 2026, 06:24 AM UTC
We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.
- resolved May 08, 2026, 06:39 AM UTC
The incident has been resolved
Minor April 30, 2026 AI Q&A - Service disruption 17h 24m Mobile App, Data Capture, Web App
Started Apr 30, 2026, 07:00 PM UTC· resolved May 01, 2026, 12:24 PM UTC
- identified Apr 30, 2026, 07:00 PM UTC
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. Next update in 30 minutes.
- identified Apr 30, 2026, 07:17 PM UTC
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. We will provide the next update in 30 minutes.
- identified Apr 30, 2026, 08:16 PM UTC
We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may continue to experience technical errors when attempting to use these features. We will provide another update as soon as more information is available.
- resolved May 01, 2026, 12:24 PM UTC
The issue has been resolved.
Minor April 28, 2026 Forecast and Engage - Performance issue 3h 21m Forecast, Engage
Started Apr 28, 2026, 12:18 PM UTC· resolved Apr 28, 2026, 03:40 PM UTC
- investigating Apr 28, 2026, 12:18 PM UTC
We are currently investigating an issue affecting Forecast and Engage (specifically To-dos and Accounts). Users may experience technical errors or slower than usual performance when loading these pages. We will provide another update as soon as more information is available.
- identified Apr 28, 2026, 01:44 PM UTC
We have identified the issue affecting Forecast and Engage. The issue is related to an upstream service provider. Users may experience technical errors or slower than usual performance when loading these pages. We are currently proceeding with mitigation steps and expect a resolution within the hour.
- monitoring Apr 28, 2026, 03:08 PM UTC
We resolved the issue and are monitoring the overall service health.
- resolved Apr 28, 2026, 03:40 PM UTC
The system is stable and all services are operating as expected.
Minor April 14, 2026 Web app - Degraded performance 20h 51m Forecast, Enable, Engage, Web App and 1 more
Started Apr 14, 2026, 10:58 AM UTC· resolved Apr 15, 2026, 07:50 AM UTC
- investigating Apr 14, 2026, 10:58 AM UTC
We are currently investigating an issue affecting the Web app. Users in the US and EU environments may experience slower than usual performance on some pages within the application. We will provide another update as soon as more information is available.
- investigating Apr 14, 2026, 11:15 AM UTC
We are currently investigating an issue affecting the Web app. A subset of users in the US and EU environments may be unable to access the Gong platform or may experience slower than usual performance on some pages. We will provide another update as soon as more information is available.
- monitoring Apr 14, 2026, 01:55 PM UTC
We have implemented a fix to address the connectivity and performance issues affecting the Web app. System performance is returning to normal levels, and we are currently monitoring the environment to ensure continued stability.
- resolved Apr 15, 2026, 07:50 AM UTC
The incident has been resolved
Critical April 12, 2026 Issues Accessing the Gong Platform 1h 26m
Started Apr 12, 2026, 02:36 PM UTC· resolved Apr 12, 2026, 04:03 PM UTC
No vendor updates were posted for this incident.
Minor March 26, 2026 Call Recording Issues for Multiple Providers 2h 8m Web App, Data Cloud
Started Mar 26, 2026, 02:16 PM UTC· resolved Mar 26, 2026, 04:25 PM UTC
- investigating Mar 26, 2026, 02:16 PM UTC
We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.
- investigating Mar 26, 2026, 02:30 PM UTC
We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions. Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.
- monitoring Mar 26, 2026, 03:50 PM UTC
We have identified the root cause and successfully deployed a fix. Call recording services for all providers are beginning to recover. We are currently monitoring the system closely to ensure full stability.
- resolved Mar 26, 2026, 04:25 PM UTC
We have confirmed that call recording services for all providers are now fully operational.
Minor March 3, 2026 We experienced earlier issues with our Cloud Platform AI integration 1h 35m Data Cloud
Started Mar 03, 2026, 05:25 AM UTC· resolved Mar 03, 2026, 07:01 AM UTC
- investigating Mar 03, 2026, 05:25 AM UTC
We are currently experiencing a partial service outage impacting all features powered by our cloud platform AI models. This is due to a confirmed upstream issue within our cloud platform. All AI-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible.
- resolved Mar 03, 2026, 07:01 AM UTC
We have confirmed that the issue within our cloud platform has been fully resolved.
Minor March 2, 2026 Call Recording and Processing Issue (Limited Scope) 8m Forecast, Mobile App, Engage, Web App and 1 more
Started Mar 02, 2026, 02:33 PM UTC· resolved Mar 02, 2026, 02:41 PM UTC
- investigating Mar 02, 2026, 02:33 PM UTC
We identified an issue where impact was restricted to a subset of calls. The issue specifically affected call recording and processing for these calls.
- resolved Mar 02, 2026, 02:41 PM UTC
The issue has been resolved
Minor February 27, 2026 We currently experiencing issues with our Google integration 1h 49m Data Cloud
Started Feb 27, 2026, 02:17 PM UTC· resolved Feb 27, 2026, 04:06 PM UTC
- investigating Feb 27, 2026, 02:17 PM UTC
Investigating: We are currently experiencing issues with our integration with Google. As a result, you might experience delays in some features. Our teams are working quickly to investigate and address the issue.
- investigating Feb 27, 2026, 02:19 PM UTC
We are currently experiencing a significant service outage impacting all features powered by Gemini models. This is due to a confirmed upstream issue within Google Cloud Platform (GCP). All Gemini-based features (including Smart Trackers) are currently unavailable or experiencing high failure rates. Action: Our team has deployed fallback models for certain offline flows where possible. Google has confirmed the incident on their end and is working toward a resolution. We will provide the next update in 30 minutes or as soon as new information becomes available.
- monitoring Feb 27, 2026, 03:21 PM UTC
A fix was implemented to restore Google Cloud Platform (GCP).and our team is monitoring.
- resolved Feb 27, 2026, 04:06 PM UTC
We have confirmed that the issue within Google Cloud Platform (GCP) has been fully resolved.
Minor February 25, 2026 Call Recording Disruption 2h 15m Web App
Started Feb 25, 2026, 09:37 AM UTC· resolved Feb 25, 2026, 11:52 AM UTC
- investigating Feb 25, 2026, 09:37 AM UTC
We are currently investigating reports of an issue affecting our meeting bots. Users in our US-hosted environment may experience failures when attempting to record live meetings. Please note that the live meeting itself is unaffected; only the recording functionality is impacted at this time. Our engineering team is pinpointing the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Feb 25, 2026, 10:06 AM UTC
We continue to investigate recording issues within our US-hosted environment. Engineering has identified the impacted area and is currently implementing a fix. While live meetings remain unaffected, users may still encounter errors when starting a recording. Our next update will be in 30 minutes.
- monitoring Feb 25, 2026, 10:26 AM UTC
We have implemented a fix for the recording issues within our US-hosted environment and are currently monitoring system performance to ensure stability. Live meetings remain unaffected. We will provide another update in 30 minutes or sooner if needed.
- resolved Feb 25, 2026, 11:52 AM UTC
The incident has been resolved
Minor February 24, 2026 We experienced issues with generating consent links in Outlook Addin – Forecast, Mobile App, Engage, Web App and 1 more
Started Feb 24, 2026, 02:48 PM UTC· resolved Feb 24, 2026, 02:48 PM UTC
- resolved Feb 24, 2026, 02:48 PM UTC
Gong consent links could not be generated via the Outlook plugin between 10:00 UTC and 14:40 UTC The issue has since been resolved, and all systems are now operating normally
Minor February 17, 2026 Platform Slowness Experienced 2h 20m Data Cloud
Started Feb 17, 2026, 03:35 PM UTC· resolved Feb 17, 2026, 05:56 PM UTC
- investigating Feb 17, 2026, 03:35 PM UTC
We are currently investigating reports of slowness and degraded performance across the website. Users may experience longer load times than usual. Our engineering team is actively looking into the root cause, and we will provide an update as soon as we have more information. Thank you for your patience.
- monitoring Feb 17, 2026, 05:26 PM UTC
We have identified the root cause and have implemented a fix. We are currently monitoring performance and system metrics to ensure load times return to normal stability.
- resolved Feb 17, 2026, 05:56 PM UTC
We have confirmed that the fix was successful and website performance has returned to normal.
Minor February 17, 2026 EU users previously unable to log in to Gong 1h 23m Forecast, Mobile App, Engage, Web App and 1 more
Started Feb 17, 2026, 11:07 AM UTC· resolved Feb 17, 2026, 12:30 PM UTC
- investigating Feb 17, 2026, 11:07 AM UTC
We are currently experiencing an outage affecting login services for our customers in the EU. Our teams are working quickly to isolate and address the issue. Please check back for updates.
- investigating Feb 17, 2026, 11:48 AM UTC
We are continuing to investigate the root cause of the issue. We will provide further information as soon as it is available.
- resolved Feb 17, 2026, 12:30 PM UTC
The issue has been resolved.
Minor February 11, 2026 We are currently experiencing issues with gong accessibility 1h 21m Data Cloud
Started Feb 11, 2026, 02:38 PM UTC· resolved Feb 11, 2026, 04:00 PM UTC
- identified Feb 11, 2026, 02:38 PM UTC
Some users may experience log in difficulties, we have identified the problem and are implementing a fix
- monitoring Feb 11, 2026, 03:25 PM UTC
A fix has been implemented and we are working to ensure service is fully restored for all customers. Please check back for updates.
- resolved Feb 11, 2026, 04:00 PM UTC
The issue has been resolved and Gong is operational.
Minor February 9, 2026 We are currently experiencing performance degradation on the Platform 1h 30m Engage, Data Cloud
Started Feb 09, 2026, 05:01 PM UTC· resolved Feb 09, 2026, 06:32 PM UTC
- investigating Feb 09, 2026, 05:01 PM UTC
We are aware that some customers are experiencing issues with Engage To-dos. Our team is investigating the issue.
- investigating Feb 09, 2026, 05:28 PM UTC
We are aware that some customers are experiencing issues with the Platform.
- monitoring Feb 09, 2026, 06:02 PM UTC
A fix was implemented to restore the Platform, and our team is monitoring the situation.
- resolved Feb 09, 2026, 06:32 PM UTC
The issue has been resolved.
Minor February 9, 2026 Some Users are currently unable to login to Gong 1h 59m Data Cloud
Started Feb 09, 2026, 05:08 AM UTC· resolved Feb 09, 2026, 07:07 AM UTC
- investigating Feb 09, 2026, 05:08 AM UTC
We are currently experiencing issues with authentication. Some customers are unable to log in to Gong. Our teams are working quickly to isolate and address the issue. Please check back for updates.
- resolved Feb 09, 2026, 07:07 AM UTC
The issue has been resolved and Gong is operational.
Minor January 30, 2026 Gong Platform Slowness 1h 49m Data Cloud
Started Jan 30, 2026, 03:25 PM UTC· resolved Jan 30, 2026, 05:14 PM UTC
- investigating Jan 30, 2026, 03:25 PM UTC
We are currently experiencing an outage. Our teams are working to isolate and address the issue. Please check back for updates.
- identified Jan 30, 2026, 04:19 PM UTC
The cause of the issue impacting the platform has been identified, and our teams are working to resolve it. Please check back for updates.
- monitoring Jan 30, 2026, 04:26 PM UTC
A fix was implemented to restore the platform. We are working to ensure service is fully restored for all customers. Please check back for updates.
- resolved Jan 30, 2026, 05:14 PM UTC
The issue has been resolved. Front end was temporarily unavailable or experienced slower performance. There were no impact to data captured by the platform.
Minor January 30, 2026 Performance Degradation: CRM Data Synchronization 6h 45m Data Cloud
Started Jan 30, 2026, 09:13 AM UTC· resolved Jan 30, 2026, 03:58 PM UTC
- investigating Jan 30, 2026, 09:13 AM UTC
We are currently experiencing delays with synchronization to CRM data
- investigating Jan 30, 2026, 10:11 AM UTC
We are currently experiencing delays with synchronization to CRM data
- resolved Jan 30, 2026, 10:41 AM UTC
The issue has been resolve
- investigating Jan 30, 2026, 12:59 PM UTC
We are currently experiencing delays with synchronization to CRM data. Our team is investigating the issue.
- investigating Jan 30, 2026, 02:50 PM UTC
The cause of the issue impacting CRM updates has been identified, and our teams are working to resolve it. Please check back for updates.
- monitoring Jan 30, 2026, 03:52 PM UTC
A fix was implemented to restore CRM updates, and our team is monitoring.
- resolved Jan 30, 2026, 03:58 PM UTC
The issue has been resolved. Some customers observed intermittent delays but no impact to data captured by the platform.
Minor January 29, 2026 Degraded Performance on Account & Contacts Pages 1h 18m Engage
Started Jan 29, 2026, 07:44 PM UTC· resolved Jan 29, 2026, 09:03 PM UTC
- investigating Jan 29, 2026, 07:44 PM UTC
We are currently investigating an issue that is causing service degradation of Account and Contacts Page. Our teams are working to isolate and address the issue. Please check back for updates.
- investigating Jan 29, 2026, 08:31 PM UTC
Users may be experiencing significant slowness in Gong, and account search on the home page may not be functioning as expected. The following Gong components are affected: Account Salesforce, Contacts Salesforce, Lead Salesforce. There is no impact to call recordings, and there is no risk of data loss. Our teams are working quickly to investigate and address the issue.
- resolved Jan 29, 2026, 09:03 PM UTC
The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured.
Minor January 28, 2026 We are currently experiencing connectivity issues (503 errors) 1h 8m Data Cloud
Started Jan 28, 2026, 12:30 AM UTC· resolved Jan 28, 2026, 01:39 AM UTC
- investigating Jan 28, 2026, 12:30 AM UTC
Customers may be experiencing issues accessing Gong. we are actively investigating and will update as we know more
- investigating Jan 28, 2026, 01:02 AM UTC
Clients may still be experiencing issues accessing Gong. Please note that recording and data ingestion are not impacted. Our team continues to investigate the issue. Please check back for updates.
- monitoring Jan 28, 2026, 01:36 AM UTC
A fix was implemented to restore Gong, and our team is monitoring.
- resolved Jan 28, 2026, 01:39 AM UTC
The issue has been resolved and Gong is operational.