Resolved after 17 hours 24 minutes, affecting Mobile App and Data Capture and 1 more, on April 30, 2026.
We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may continue to experience technical errors when attempting to use these features. We will provide another update as soon as more information is available.
Affected components
Update timeline
- identified Apr 30, 2026, 07:00 PM UTC
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. Next update in 30 minutes.
- identified Apr 30, 2026, 07:17 PM UTC
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may experience technical errors when attempting to use these features. We are currently working with our third-party service provider to resolve this. We will provide the next update in 30 minutes.
- identified Apr 30, 2026, 08:16 PM UTC
We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant. Users may continue to experience technical errors when attempting to use these features. We will provide another update as soon as more information is available.
- resolved May 01, 2026, 12:24 PM UTC
The issue has been resolved.
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